FAQ

Q: What is your cancellation policy?

For Bike Rentals:48 hours before rental date: 100% refund.24 hours before rental date: 50% refundLess than 24 hours before rental date: No refund For Guided Tours:10 days before the event: 100% refund.Up to 2 days before the event: 50% refund.Less than 2 days before the event: No refund

Frequent Asked Questions

Can I rent a bike without joining a tour?

Yes! We offer bike rentals separately for those who wish to explore on their own.

What is included with the bike rental?

All rentals include the e-mountain bike, helmet, and water bottle. Optional add-ons like action cams and protective gear are available.

Do I need prior mountain biking experience to rent a bike?

While prior experience is beneficial, our e-bikes are user-friendly. We’ll provide a brief orientation to get you started.

What happens if the bike has a mechanical issue during my rental?

Our bikes are meticulously maintained. In the unlikely event of a mechanical problem, contact us immediately for assistance.

Is there a security deposit required for rentals?

Yes, a refundable security deposit of €800 per bike is required at the time of rental.

What is your cancellation policy?

For Bike Rentals:

48 hours before rental date: 100% refund.
24 hours before rental date: 50% refund
Less than 24 hours before rental date: No refund

For Guided Tours:

10 days before the event: 100% refund.
Up to 2 days before the event: 50% refund.
Less than 2 days before the event: No refund

How do I make a reservation?

You can reserve online through our website, or contact us via WhatsApp.